Empirical analysis of undergraduates’ satisfaction with access to the University Library Websites

This study examined undergraduate students’ satisfaction with the access to the University Library Websites. Through a survey research approach, the study distributed questionnaire to a sample of 54 final-year Library and Information Science undergraduate students selected from two Library schools in two different universities. Five research questions were answered and the results demonstrated that respondents are satisfied with the University Library Website, particularly the output (contents) followed by the accuracy of information on the Websites; respondents were mostly satisfied with the layout and design, and ease of navigation while mostly dissatisfied with the esthetic interface. Undergraduates visit their University Library Websites because they find it interesting relating with the librarians on social media (Facebook, Twitter, Linkdl), accessed e-resources, and information related to their disciplines. University Library Website is useful as it provides help line, information/news that is enlighten and educating, for downloading material and for having frequently asked questions. Respondents most likely want to see being added to the Websites Information on scholarship, grants and sponsorship locally and internationally, resources, and referrals specific to relevant situations. The study recommended improvement of the esthetic interface of the University Library Websites to increase the level of satisfaction of the undergraduates with the Websites. © 2019, © 2019 The Author(s). Published with license by Taylor & Francis Group, LLC.