Acceptance of e-library and support services for distance education students: Modelling their initial perspectives

Within the academic landscape, distance education is progressively gaining global attention and recognition, and many institutions are committing resources to make it a success. Global enrollments show a steady increase in distance learning. However, the availability of support services and students’ technological competence are critical to the success of distance education. One of the important support systems for maintaining effective online education is libraries and information services. As a result, this study investigated the acceptance of e-library and support services. The study was led by the UTUAT model and its accompanying theories, such as the innovation diffusion theory and the theory of planned behaviour. The census technique was used to sample 2003 graduate distance students. The data was examined using multivariate structural equation modeling approach. The study found a negative association between strategic and operational skills and students’ intents to use the e-library and support services. However, students’ inclination to use the e-library and support services was found to be strongly predicted by social influence. The study concludes by underlining the necessity for distance education institutions to host courses that increase students’ operational and strategic skills so that they can properly utilise e-library services. © The Author(s) 2023.