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Do Electronic Services Improve Students' Satisfaction among Public Sector Organizations? the Case of Tanzanian Higher Learning Institutions

By Yuslida John

This study examines the influence of e-services on students' satisfaction in higher learning institutions. Although many studies have investigated e-services in education systems, many of them do not associate satisfactory e-services application in administrative activities in ensuring students' satisfaction. The surveyed data collected from 257 university students was analyzed by the structural equation method (SEM). The study found students are satisfied with e-service provision when the systems are simple to use, reliable, efficient, secured, time-saving, and reduce costs in the process of registration, payment of tuition fees, and accessing online library services. © 2023 Brill Academic Publishers. All rights reserved.